Refund Policy
At Nutcase Protection, we value your satisfaction and aim to provide high-quality products and services. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward refund policy outlined below:
Eligibility for Refund:
- To be eligible for a refund, items must be returned in their original condition, unused, and in the original packaging.
- Returns must be initiated within 30 days of the purchase date.
Refund Process:
- Contact Customer Service: If you would like to request a refund, please contact our customer service team at nutcaseprotection@gmail.com or by phone at 07712 238329. Provide your order number and details of the item(s) you wish to return.
- Return Authorization: Once your return request is approved, we will provide you with instructions on how to return the item(s).
- Return Shipment: You will be responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that the returned item(s) reach us safely.
- Inspection and Refund: Once we receive the returned item(s) and verify their condition, we will process the refund to the original method of payment. Please note that shipping fees are non-refundable.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or offer a full refund, including return shipping costs.
Exchanges:
- We currently do not offer exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order.
Policy Updates:
- Nutcase Protection reserves the right to update or modify this refund policy at any time. Any changes will be communicated to customers via our website or email.
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us. Thank you for shopping with Nutcase Protection!
Last Updated: 10/02/24.